![]() Until a couple of months we recommended Amazon to everyone. ![]() But, he "was sorry for the inconvenience". After 3-1/2 hours, we finally got a supervisor, who said it was being processed, but he could give no estimate as to how long it would take. ![]() At 2-1/2 hours, rep 3 said there was no record of it and she would process it and it would take up to 3 hours. After and hour and a half, rep 2 said it had not been processed and she would submit it immediately and it would appear in 1-2 hours. Rep one processed the refund and said it would be available in our account within an hour. On one recent occasion, when a refund was in order, we agreed to receive the refund via an Amazon giftcard credited to our account. While items do get refunded or replaced, causing us to go through their shipping nightmare once again, we are always given the current corporate line, which all companies appear to be using nowadays, "We're sorry for the inconvbenience." In most cases, spending hours on the phone and not receiving much-neded items is not an inconveince. Calls to Amazon regarding late deliveries, misdeliveries and broken items get us an agent in southeast Asia, many of whom cannot speak undertandable English, requiring us to make several calls to get an agent in that part of the world who can speak agent. They now take a ridiculous route, arriving locally at their Newark, CA facility (about 9 miles away), then go to their Tracy, CA facility (about 50-60 miles away), then back to their Milpitas, Ca facility for delivery. About two months ago, they started coming from their Milpitas, CA facility, which is a trainwreck, about 15 miles away. Shipments used to come to us from their Fremont, CA distribution facility, about 8 miles from our house. For the first time, items are being misdelivered, arriving broken or not arrivinf at all. Many now, which are sent from Amazon warehouses are taking 5-7 days. Many items fulfilled and shipped from Amazon stopped showing a delivery date of anywhere from same day to a maximum of 2 days. In all those years, there was never a problem. We now average 300-400 orders a month and spend $1000-$2000 a month with them. My husband and I have been Amazon customers since tge mid-90's when they first started selling books and became Prime members when they very first startred that program.
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